Expertise Featured in Regard to Snowbasin PR Scenario
Gregg Blanchard who heads up the popular ski industry marketing blog Slopefillers contacted me regarding the recent online firestorm bestowed upon Snowbasin Resort in Utah.
A not-so-appealing video hit the internet featuring a ski patroller acting in a less than customer focused manner as well dropping an f-bomb on a guest. The guests were youngish snowboarders which further fueled the stereotype of youth vs authority and gave the video more internet sharing juice. My take on the scenario from a PR and resort management perspective is featured as one of two experts on the matter on Slopefillers.
Here’s the video and below is my section of analysis on the event. Read more










